FAQs

We offer dog walking and in-home pet sitting in the following areas: Highland Creek, Skybrook, Huntersville, University City, Concord Mills, and in the following zip codes 28269, 28262, 28078, 28216, 28214, and parts of 28027.

View our service area.

Our services include weekly dog walking, vacation pet sitting, cat sitting and home care only visits. Our visit lengths are 20, 30, or 40 mins in length

Learn more about our services.

All visits are scheduled online through a user-friendly software program called Time To Pet.

New clients will need to request to be set up in the system.

Existing clients have the ability to log in to their portal at any time to add/update account info, schedule service, view our service agreement and insurance info, etc.

For vacation scheduling we require a minimum of 1 visit per day for cats and 2 visits per day for dogs for each 24 hour period. In our personal experience this enables us to provide the best possible care for your pets while also ensuring their safety and reducing stress.

We try to provide pet care for as many families as possible, so our schedule can quickly become full. This means that some families will not be able to receive our services. For this reason we ask that you give us as much notice as possible when canceling or making changes to visits.

Regular Cancellation Policy – For cancellations with 72 hours or less notice we charge a fee of 40% of the scheduled visits. For cancellations with 24 hours or less notice we charge the full amount of the scheduled visits.

Holiday Cancellation Policy – For cancellations with 7 days or less notice we charge a fee of 50%. For cancellations with 72 hour or less notice we charge the full amount of the scheduled visits

Late night & Weekend Fee: Although we absolutely love our clients and our pets we also recognize that pet sitting during specific days and times means that we are away from our own friends, family, and pets and unable to attend many events. For this reason, we have a $5 surcharge for each visit scheduled during the weekend on Sat and Sun and for each visit scheduled in the 6:00 pm or later Monday – Sunday.

Late Scheduling Fee: We do our best to accommodate all pet sitting requests. We understand situations may come up or emergencies arise that don’t allow for proper planning. We are happy to help but unfortunately last-minute booking forces us to shift our set schedule and route for the day. For this reason, we charge $10 extra per visit scheduled with 24 hours or less notice.

Your home’s security is just as important to us as your pet’s well being which is why we never advertise our pet sitting and home care services on our vehicles or clothing while pet sitting. If we put pictures of your pets online, they will not be posted until after you return home. We make sure to carefully follow home entry and security system instructions that you provide. We will also follow any home care instructions which may include turning on/off certain lights, opening/closing shades, etc.